Ingenia Consultants (the “Company”, “we”, “us” or “our”) recognises the importance of protecting the personal data of our Customers (“you” or “your”) that we may hold. We are committed to remain compliant with applicable data protection laws in countries in which we operate. This applies to www.ingenia-consultants.com and any extensions (the “Website”). This Policy describes the types of personal information we may collect from you when you visit this Website and our practices in collecting, using, maintaining, disclosing and transferring that information.
Collection of Information
When entering on our website, we need to collect some personal information, such as your name, email address, telephone number and/or other details. We may collect your personal information as an individual for various purposes, such as:
Subscription, Feedback and Survey response to our products and services
When you sign up for our newsletter, respond to a survey or marketing communication and when surfing our Website (cookies).
Access and use of websites or other online services
Our Website is set up to automatically collect information such as Internet Protocol (IP) address, cookies about visitors. The statistics collected with regards to how visitors navigate and use our Website are used for internal purpose to better serve you.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information on our product/services, your personal information provided allows us to better service you in responding to your request(s). We use emails or calls to communicate with you regarding your enquiries, orders and services. We may also occasionally notify you of our new services, updates and special offers via periodic emails or your communication preferred. You may opt-out of these communications at any point of time, we strive to respond within 10 Singapore business days.
We are committed to ensure that your personal information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.
The personal data will be kept as long as the information is required to provide you the service/request or until you have requested it to be deleted.
What are cookies and do we use them?
Cookies are text files containing small amount of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device.
We enable Cookies on our web to let you navigate between pages efficiently, remembering your preferences and generally improving the user experience by performing data analytics.
Third Party Sites
This Policy only applies to the collection and use of data by the Website. It does not cover third party sites to which we provide links. We do not share your personal data with these third-party websites. We will not be responsible for the privacy and conduct practices of these third-party websites.
If we are required by law or serve legal notice, we shall disclose or provide access to your personal information to such government authority.
Contact Us/Opt-Out Information
You may contact our data protection officer at firstname.lastname@example.org if you:
- have questions or comments about our Policy;
- wish to make corrections to any personal data you have provided;
- wish to delete any personal data that we may have;
- have complaints about the way your personal data is processed; or
- wish to opt-out of newsletter/communication
Depending on the nature of your request, we may not be in a position to continue to provide our products or services to you.
In the event of a material data breach of our storage facilities affecting personal data, we will with best efforts contact the affected individual and provide updates to the situation immediately upon discovery.